FAQs
Frequently asked questions
Payments and orders
We accept all major payment methods including UPI, credit cards, debit cards, net banking, and wallets. All payments are processed through secure and trusted payment gateways for your safety.
No. The price you see on the product page is what you pay. There are no hidden charges for domestic orders. Additional shipping charges may apply only if your delivery location falls under a remote or rural area, and this will be communicated to you before your order is confirmed.
Currently we do not offer Cash on Delivery. All orders must be prepaid at the time of placing the order.
Yes, we do accept custom size orders for most of our products. Custom pricing applies and is mentioned on the product page. Please share your measurements with us on WhatsApp at +91-8929102488 before placing your order so we can guide you correctly.
Shipping and delivery
Currently we ship only within India. We do not offer international shipping at this time.
LBlu Apparel offers free shipping on most products across India. In some cases, additional charges may apply for remote or rural delivery locations.
Since all our products are handcrafted and made to order, the estimated delivery time is 10 to 15 working days from the date of order confirmation. All orders are dispatched from our unit within 10 working days.
Absolutely. If you have an urgent requirement for a birthday, wedding, festival, or any special occasion, please contact us on WhatsApp at +91-8929102488 or email us at support@lbluapparel.com with your required delivery date. We will do our best to accommodate your request by aligning our production plan.
Once your order is dispatched, we will share the tracking details with you via WhatsApp or email. You can also view your tracking information in your order history when you log in to your account on our website.
Cancellations
Orders can be cancelled within 24 hours of placing by contacting us on WhatsApp at +91-8929102488 or emailing us at support@lbluapparel.com. Please note that applicable payment gateway charges may be deducted. Once an order has entered production or been dispatched, it cannot be cancelled.
Returns and exchanges
Since all our products are handcrafted and made to order, we do not accept returns. However we do offer size exchanges for eligible products under specific conditions.
To be eligible for a size exchange, your request must be raised within 3 days of receiving the product. The garment must be unused, unwashed, and in its original condition with all tags intact. Please contact us on WhatsApp at +91-8929102488 or email us at support@lbluapparel.com to initiate your exchange request. Reverse pickup is available at your location in most cases.
Yes. Products purchased on sale or at a discounted price, custom made or personalised orders, products that have been worn, washed, altered, or damaged after delivery, and products returned without original tags and packaging are not eligible for exchange.
We take quality very seriously. If you receive a product with a manufacturing defect, please report it within 48 hours of delivery by contacting us on WhatsApp at +91-8929102488 or emailing us at support@lbluapparel.com. Please share your order number, clear photographs of the concern, and an unedited parcel opening video. Our team will review your concern and offer an appropriate resolution.
About our products
LBlu Apparel designs exclusively for girls aged 2 to 16 years across both ethnic and western categories.
We offer a wide range of handcrafted designer clothing including sarees, lehenga cholis, ethnic dresses, western dresses, co-ord sets, skirts, pants, jackets, and ponchos for girls aged 2 to 16 years.
Yes. Every piece at LBlu Apparel is handcrafted with attention to detail. We take pride in our artisanal approach and the quality that goes into every garment we make.
Please contact our support team to confirm whether in-person visits are available and arrange a visit.