Refund policy

At LBlu Apparel, we take pride in creating garments with care and attention to detail. As many of our products are handcrafted, made to order, or customised, minor variations may naturally occur and are considered an inherent characteristic of handcrafted products.

Please read this policy carefully before placing your order.

1. Acceptance of Terms

By placing an order with LBlu Apparel, you confirm that you have read, understood, and agreed to this Return, Refund & Cancellation Policy.

Every garment at LBlu Apparel is handcrafted with care, and many products may be made to order or customised. Minor variations in handcrafted products shall not be considered manufacturing defects.

2. Return and Refund Eligibility

A return or refund request may be considered in the following circumstances:

An incorrect product has been delivered.
The product has a major manufacturing defect that substantially affects its intended use.
The delivered product materially differs from the confirmed order.

All return and refund requests are subject to inspection and approval by LBlu Apparel.

3. Non-Returnable Items

The following products or situations are not eligible for return, refund, or exchange:

Custom-made, personalised, or made-to-order products.
Sale, clearance, or promotional products.
Products that have been worn, used, washed, altered, or damaged after delivery.
Products returned without their original tags and packaging.
Requests based on a change of mind or personal preference.
Colour, fit, design, or styling preferences.
Requests relating to an event or occasion that has already passed.
Minor variations in colour, embroidery, embellishments, lace, print placement, fabric texture, or measurements that are inherent to handcrafted products.
Variations caused by lighting, photography, screen settings, fabric dye lots, or packaging wrinkles.

4. Repairs and Workmanship

Where a reported concern is repairable without materially affecting the functionality, durability, or overall appearance of the garment, LBlu Apparel reserves the right to provide repair or rectification instead of replacement or refund.

Examples may include, but are not limited to:

Loose or protruding beads, sequins, or embellishments.
Minor stitching corrections.
Replacement of decorative elements.
Finishing adjustments.
Other minor workmanship corrections.

A repair or workmanship rectification shall not, by itself, constitute grounds for cancellation, return, or refund.

5. Reporting a Concern

Any manufacturing concern must be reported within 48 hours of delivery.

To report a concern, please contact us through:

WhatsApp: +91-8929102488
Email: support@lbluapparel.com

Please provide the following information:

Order number
Clear photographs showing the concern
An unedited video of the parcel being opened

Claims reported after 3 calendar days from the date of delivery will not be considered.

6. Inspection and Resolution

Every returned product will be inspected by our quality control team.

Based on the inspection, LBlu Apparel will determine whether the reported concern is:

A manufacturing defect
A repairable workmanship issue
Not a manufacturing defect

Depending on the nature and extent of the verified issue, the appropriate resolution may include:

Repair or rectification
Replacement of affected components
Replacement of the product
Refund, where applicable

The final resolution will be determined based on the inspection findings and applicable consumer protection laws.

7. Shipping for Approved Returns or Repairs

Where LBlu Apparel confirms an approved manufacturing defect or repair, domestic return shipping charges will be borne by LBlu Apparel, subject to the terms of this policy.

We currently do not ship internationally. Therefore, international return shipping charges do not apply.

8. Order Cancellation

Orders may be cancelled within 24 hours of placement, subject to deduction of applicable payment gateway or transaction charges.

Once an order has entered:

Production
Customisation
Processing for dispatch
Dispatch

the order cannot be cancelled.

9. Customer Responsibilities

Customers are responsible for:

Reviewing product descriptions, size charts, and applicable policies before placing an order.
Providing accurate measurements and complete customisation requirements.
Verifying all customisation details before making payment.
Providing accurate shipping and contact information.

Any changes requested after production has commenced cannot be guaranteed and may be subject to additional charges.

10. Customer Conduct

LBlu Apparel is committed to providing respectful and professional customer service.

We reserve the right, subject to applicable law, to refuse future orders, cancel pending orders, or discontinue service where there is evidence of:

Repeated misuse of our return or refund policies.
Fraudulent or knowingly false claims.
Chargeback abuse.
Abusive, threatening, or offensive behaviour towards our team.
Repeated unreasonable demands outside the scope of our published policies.

11. Public Statements and Reputation

Customers are encouraged to contact LBlu Apparel directly so that concerns can be reviewed and resolved appropriately.

LBlu Apparel reserves all rights available under applicable law in respect of knowingly false, misleading, or defamatory statements or content that unlawfully damages the reputation of the brand or its team members.

Nothing in this section is intended to restrict any customer's lawful right to express an honest opinion, submit a genuine complaint, or exercise any rights available under applicable law.

12. Force Majeure

LBlu Apparel shall not be responsible for delays or failure to perform its obligations caused by circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

Natural disasters
Transport or logistics disruptions
Strikes or labour disruptions
Government restrictions
Pandemics or public health emergencies
Supplier delays
Acts of God
Other unforeseen circumstances beyond our reasonable control

13. Governing Law

This policy shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising from purchases made from LBlu Apparel shall be subject to the jurisdiction of the competent courts in New Delhi, India.

14. Final Decision

LBlu Apparel reserves the right to determine the appropriate resolution for a reported concern after inspection of the product.

Any remedy offered under this policy will be based on:

The nature of the reported issue
The inspection findings
The extent of the verified defect or concern
The applicable terms of this policy
Applicable consumer protection laws in India

Nothing in this policy is intended to limit any mandatory rights or remedies available to consumers under applicable law.

Contact Us

For return, refund, cancellation, or order-related queries, please contact us:

LBlu Apparel